ABC Passenger Survey 2016 – how much is the Southern Rail crisis costing us?

Our survey went out on December 10th, receiving over a thousand responses within just 24 hours. A series of 50 questions aimed to represent the effect on commuters’ individual lives and wellbeing over the past six months of the Southern Rail crisis.

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Questions focused on the costs to commuters – covering time costs, personal impact, work impact, extra expenses and much more. We also posed in-depth questions into the everyday difficulties of travelling on Southern Rail, and the health and safety risks that have been a daily concern over the past six months of service breakdown.

A few opinion questions were inserted at the very end of the survey, in order to minimise the chance of respondents undertaking the survey with ulterior motives/ political bias.

Download the full report here: abc-passenger-survey-results-2016

 

 

 

 

 

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