First Class Controversy on GTR – a Boon for the DfT?

A First Class controversy involving Mark Boon (GTR’s Head of Network Operations) went viral on Wednesday and has since found its way into every national newspaper.

As ever, we encourage people not to get caught up in the personal stuff but to actively call the media’s attention to the far bigger scandal underneath – GTR’s management contract with the DfT. The reason that Mark Boon’s attitude hit home for so many is because its the perfect metaphor for a company that functions as a proxy to the Department, and with complete impunity:

Dh00VmpW0AA4FZs.jpg large.jpg

So, if we’re talking farce (while also trying to make a serious political point) there is nowhere better to go next than the story behind the First Class declassification last month….

Alistair Burt’s Announcement – A Comedy of Errors

The #RailPlan2020 timetable collapsed on May 20th, and passengers on the GTR network have suffered a ‘turn up and hope’ timetable ever since. Conditions have been overcrowded, unpredictable, dangerous and hot – the effect this has had on those with disabilities and health conditions cannot be overstated.

And yet, despite this unprecedented rail crisis, and the clear health, safety and equality issues for passengers, it took over five weeks for First Class declassification to be agreed.

The news was announced by Alistair Burt MP at 6:30 pm on the 28th June:

alistair burt announcement

Unfortunately for Alistair, his moment of triumphant announcement was overshadowed by the fact that this came as a complete surprise to GTR’s social media team. Here they are on the first day of declassification, still unaware:

GTR morning 29 june.PNG

GTR afternoon 29 june.PNG

And here’s GTR’s social media report from the morning of the 29th, the day that First Class declassification should have begun:

sm reprt 29.PNG

Who makes the call on First Class?

As with most things GTR, this was a DfT decision – note this extract from Jo Johnson’s announcement letter on the 28th June, linked below:

JJ extract.PNG

First Class announcement letter from Jo Johnson 28.06.18.

Questions for the Department for Transport:

  • Why take over five weeks to declassify? This meant inflicting an unnecessary level of overcrowding on passengers, in the context of an unprecedented timetable collapse and a UK heatwave.
  • Why has the Department failed to prioritise the health, safety and equality aspects of the overcrowding on GTR – this excludes passengers with a wide range of disabilities and health conditions from rail travel.
  • Last year, Chris Grayling stated his ‘absolute commitment’ to ending First Class on overcrowded commuter routes. Can this commitment be sincere when there has been such delay and resistance to declassifying even at the time of an emergency?
  • We are expecting to see a reduction in off-peak services in the new ‘interim’ timetable. Why can’t First Class declassification apply all day, and across all ‘train brands’ – all of which belong to the same company?
  • Why is First Class declassification ending on 15th July rather than staying in place until things have fully stabilised and passengers can travel without excessive overcrowding?

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